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Fedhealth

Transforming User Experience and Plan Selection for Fedhealth

Status:

Ongoing

Industry

Health Insurance

Service Delivered

Youthful, Easy UX for Complex Systems

Coverage

Nationwide Network Coverage

Client Base

200,000 Clients

Support

24/7 Emergency Support

Introduction.

Fedhealth, a leading healthcare provider, sought to enhance their online platform to improve user experience and streamline the plan selection process. Their goal was to provide personalised plan recommendations and reinforce their commitment to outstanding client service.

The Challenge.

Fedhealth faced challenges in simplifying the medical aid decision-making process and delivering a user-friendly experience. They needed a solution that could efficiently provide tailored plan suggestions based on individual needs and preferences.

The Solution.

The implementation of the “Create My Aid” feature significantly improved the user experience on the platform. Users gained confidence in their plan selection, and the tailored approach managed their expectations. This led to increased user satisfaction and fostered greater trust in the Fedhealth brand.

Benefits and Impact.

The “Create My Aid” feature had several benefits for both Fedhealth and its clients. It streamlined the plan selection process, saving users time and effort. The personalised plan recommendations enhanced client onboarding and improved overall user satisfaction. Fedhealth experienced increased user confidence in their plan selections, resulting in a stronger brand reputation and customer loyalty.

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